Toyota Corolla Cross Owners & Service Manuals

Toyota Corolla Cross: Wi-Fi Connection History

CAUTION / NOTICE / HINT

NOTICE:

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed.

Click here

PROCEDURE

1.

CHECK "Wi-Fi" SETTINGS

(a) Check that the following Wi-Fi connection settings are set as follows:

"Wi-Fi" is set to on.

NG

PERFORM WI-FI SETTING AGAIN

OK

2.

CHECK CONDITIONS AND PROCEDURE

(a) Check the conditions and procedure for establishing a "Wi-Fi" connection, and perform the "Wi-Fi" connection procedure again.

HINT:

  • As there may be wave interference, disconnect other "Wi-Fi" compatible devices or "Bluetooth" compatible devices before establishing a "Wi-Fi" connection.
  • A "Wi-Fi" connection can be established manually or automatically.
  • There are 2 ways to establish a manual "Wi-Fi" connection. Connecting by searching for a "Wi-Fi" access point, and connecting by entering an SSID and password.
  • Even though an automatic connection is enabled, a connection can be established only when a "Wi-Fi" access point with the same SSID and password that were used for a previous connection exists.

Result

Proceed to

"Wi-Fi" connection can be established.

A

"Wi-Fi" connection cannot be established.

B

A

END

B

3.

CHECK DEVICE TO BE CONNECTED VIA "Wi-Fi"

(a) Check the device to be connected via "Wi-Fi".

HINT:

Considering the radio wave environment around the vehicle, move the vehicle and establish a "Wi-Fi" connection.

Result

Proceed to

The in-vehicle device is trying to connect to the "Wi-Fi" access point of a portable device such as a mobile "Wi-Fi" router, tethering device, etc.

A

The in-vehicle device is trying to connect to a "Wi-Fi" access point other than a portable device.

B

B

GO TO STEP 5

A

4.

CHECK PORTABLE DEVICE

(a) Bring a portable device to be used to establish a "Wi-Fi" connection near the in-vehicle device, and perform "Wi-Fi" connection again.

HINT:

  • Considering the radio wave environment around the vehicle, move the vehicle and establish a "Wi-Fi" connection.
  • Depending on the type of the portable device, customer operation such as internet sharing, tethering settings, etc., may be required whenever establishing a "Wi-Fi" connection.

Result

Proceed to

"Wi-Fi" connection can be established.

A

"Wi-Fi" connection cannot be established.

B

A

END

B

GO TO STEP 7

5.

MOVE VEHICLE

(a) Move the vehicle to an access point where "Wi-Fi" connection can be established normally with other vehicles, and perform the "Wi-Fi" connection procedure again.

HINT:

  • When the in-vehicle device is connected to an outside "Wi-Fi" access point, the "Wi-Fi" connection will be disconnected if leaving the radio wave service area.
  • This function is not designed to be used while driving. Use this function only when the vehicle is stopped.

Result

Proceed to

"Wi-Fi" connection can be established.

A

"Wi-Fi" connection cannot be established.

B

A

END (ACCESS POINT WAS ABNORMAL)

B

6.

CHECK "Wi-Fi" ACCESS POINT

(a) Bring a well-known portable device such as a mobile "Wi-Fi" router, tethering device, etc., near the in-vehicle device, and perform the "Wi-Fi" connection procedure again.

HINT:

  • Considering the radio wave environment around the vehicle, move the vehicle and establish a "Wi-Fi" connection.
  • Depending on the type of the portable device, customer operation such as internet sharing, tethering settings, etc., may be required whenever establishing a "Wi-Fi" connection.

Result

Proceed to

"Wi-Fi" connection can be established.

A

"Wi-Fi" connection cannot be established.

B

A

END (ACCESS POINT WAS TEMPORARY ABNORMAL)

B

GO TO STEP 7

7.

CHECK RESULT OF "Wi-Fi Connection History"

(a) Check the wave interference while a "Wi-Fi" connection is established.

HINT:

  • Check the "W-Fi Connection History" around the time that the malfunction occurred.
  • Using the GTS, proceed to the appropriate link in accordance with the result of "Wi-Fi Connection History".

    Click here

Result

Proceed to

"Received Signal Strength" is -71 dBm or less

A

"Data Rate" is "Slow Speed"

"Packet Error Rate" is 5% or more

"Result" is "Connection Failure (Authentication Failure)"

B

"Result" is "Connection Failure (Time Out)"

C

None of the above

D

A

ESTABLISH "WI-FI" CONNECTION IN AREA WITH LITTLE WAVE INTERFERENCE

B

EXPLAIN TO CUSTOMER THAT THERE WAS POSSIBILITY THAT USED PASSWORD WAS NOT CORRECT

C

CHECK POWER AND CHARGING STATE OF CONNECTED EXTERNAL DEVICE, AND RESTART IT AND PERFORM "WI-FI" CONNECTION PROCEDURE AGAIN

D

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

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