Toyota Corolla Cross Owners & Service Manuals

Toyota Corolla Cross: How To Proceed With Troubleshooting

CAUTION / NOTICE / HINT

HINT:

  • Use the following procedure to troubleshoot the telematics system.
  • *: Use the GTS.

PROCEDURE

1.

VEHICLE BROUGHT TO WORKSHOP

NEXT

2.

CUSTOMER PROBLEM ANALYSIS

HINT:

  • In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
  • Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
  • The following 5 items are important points for analysis:

    What

    Vehicle model, system name

    When

    Date, time, occurrence frequency

    Where

    Road conditions

    Under what conditions?

    Driving conditions, weather conditions

    How did it happen?

    Problem symptoms

NEXT

3.

INSPECT AUXILIARY BATTERY VOLTAGE

(a) Measure the auxiliary battery voltage.

Standard voltage:

11 to 14 V (ignition switch off)

HINT:

If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

NEXT

4.

CHECK CAN COMMUNICATION SYSTEM*

(a) Check if CAN communication system DTCs are output.

  • for HEV Model:

    Click here

  • for Gasoline Model:

    Click here

Result

Proceed to

CAN DTCs are not output.

A

CAN DTCs are output.

B

B

GO TO CAN COMMUNICATION SYSTEM

  • for HEV Model:

    Click here

  • for Gasoline Model:

    Click here

A

5.

CHECK DTC*

(a) Check for DTCs.

Body Electrical > Telematics > Trouble Codes

Result

Proceed to

DTCs are not output.

A

Safety connect system DTCs are output.

B

Telematics system DTCs are output.

C

B

GO TO SAFETY CONNECT SYSTEM

C

GO TO TELEMATICS SYSTEM

A

6.

CHECK VEHICLE CONTROL HISTORY (RoB)*

(a) Check for vehicle control history (RoB) and note any codes that are output.

Click here

Body Electrical > Telematics > Utility

Tester Display

Vehicle Control History (RoB)

Result

Proceed to

No vehicle control history (RoB) is output

A

Any vehicle control history (RoB) is output

B

B

GO TO VEHICLE CONTROL HISTORY (RoB)

A

7.

PROBLEM SYMPTOMS TABLE

(a) Refer to Problem Symptoms Table.

Click here

Result

Proceed to

Fault is not listed in Problem Symptoms Table.

A

Fault is listed in Problem Symptoms Table.

B

HINT:

If the symptom does not recur and no DTCs are output, perform the simulation method.

Click here

B

ADJUST, REPAIR OR REPLACE IN ACCORDANCE WITH PROBLEM SYMPTOMS TABLE

A

8.

PERFORM TROUBLESHOOTING*

(a) Refer to Terminals of ECU.

Click here

(b) Data List / Active Test

Click here

NEXT

9.

REPAIR OR REPLACE

NEXT

10.

CONFIRMATION TEST

NEXT

END

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